ISO 10002 Certification

Customer satisfaction — Guidelines for Codes of Conduct for Organizations

 
ISO 10002 Certification provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

 
ISO 10002:2004 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes.It is also intended for use by organizations of all sizes and in all sectors.

ISO 10002 Certification – Benefits

 
ISO 10002:2004 addresses the following aspects of complaints handling:

• enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization’s ability to improve its product and customer service;
• top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;
• recognizing and addressing the needs and expectations of complainants;
• providing complainants with an open, effective and easy-to-use complaints process;
• analysing and evaluating complaints in order to improve the product and customer service quality;
• auditing of the complaints-handling process;
• reviewing the effectiveness and efficiency of the complaints-handling process.

ISO 10002:2004 is not intended to change any rights or obligations provided by applicable statutory or regulatory requirements.

Steps of getting ISO 10002 Certification

1. System Study & GAP Analysis
2. Documentation- Preparation of Quality Manual, Quality Procedure, Work Instructions, Formats
3. Records Generation, Implementation and Updating
4. Trainings- Management & Work Force Level
5. Internal Audit & MRM
6. Guidance through the Certification Audit
7. Closure of the Non-Conformities raised
8. Annual Maintenance Contract(Optional)

How can ASCENT World help in getting ISO 10002 Certifcation?

1. Ascent World consists of full-time trainers and consultants with a unique combination of manufacturing experience, business and financial expertise,
2. A “hands-on” approach creates a recipe for our clients’ success.
3. System Study, Documentation-ISO Quality Manual Preparation, Records Implementation, ISO 10002 Certification Trainings, Internal Audits & MRM, Guidance through a Successful Audit